Employee Engagement Manager 3.5.0

The NICE Employee Engagement Manager (EEM) is a powerful tool that allows frontline agents to effectively manage their schedules and activities in the contact center. With its exceptional visibility, flexibility, and control, the NICE EEM app offers a range of benefits that enhance your experience:

• Self-Service Scheduling, 24/7: Use the NICE EEM mobile app as your personal assistant for all your contact center scheduling needs. Whether you're in the contact center or on the go, you can conveniently view your hours and shifts with precision.
• Greater Schedule Control: Say goodbye to long wait times and endless email exchanges with supervisors or administrators. With EEM's in-app approval flow, you have outstanding responsiveness and control to quickly adjust your schedule as needed.
• Better Work-Life Balance: NICE EEM allows you to customize your schedule based on your preferences. From adding extra hours to swapping or trading shifts, you have the opportunity to optimize your work-life balance. Note that these schedule change opportunities are subject to the specific processes and needs of the staffing operation at any given time.

For more information on the terms of use, please refer to the EEM App Terms of Use.

NOTICE: Before using NICE EEM, please ensure that it has been deployed in your contact center. If unsure, check with an administrator at your organization for confirmation.