Employee Engagement Manager 3.5.0

NICE Ltd – Freeware – Android iOS
out of 1690 votes

The NICE Employee Engagement Manager (EEM) is a powerful tool that allows frontline agents to effectively manage their schedules and activities in the contact center. With its exceptional visibility, flexibility, and control, the NICE EEM app offers a range of benefits that enhance your experience:

Self-Service Scheduling, 24/7: Use the NICE EEM mobile app as your personal assistant for all your contact center scheduling needs. Whether you're in the contact center or on the go, you can conveniently view your hours and shifts with precision.
Greater Schedule Control: Say goodbye to long wait times and endless email exchanges with supervisors or administrators. With EEM's in-app approval flow, you have outstanding responsiveness and control to quickly adjust your schedule as needed.
Better Work-Life Balance: NICE EEM allows you to customize your schedule based on your preferences. From adding extra hours to swapping or trading shifts, you have the opportunity to optimize your work-life balance. Note that these schedule change opportunities are subject to the specific processes and needs of the staffing operation at any given time.

For more information on the terms of use, please refer to the EEM App Terms of Use.

NOTICE: Before using NICE EEM, please ensure that it has been deployed in your contact center. If unsure, check with an administrator at your organization for confirmation.

Overview

Employee Engagement Manager is a Freeware software in the category Business developed by NICE Ltd.

The latest version of Employee Engagement Manager is 3.5.0, released on 07/04/2024. It was initially added to our database on 10/14/2023.

Employee Engagement Manager runs on the following operating systems: Android/iOS.

Users of Employee Engagement Manager gave it a rating of 4 out of 5 stars.

FAQ

What is the Employee Engagement Manager by NICE Ltd?

The Employee Engagement Manager by NICE Ltd is a software solution designed to enhance employee engagement, improve employee performance, and facilitate effective communication within organizations.

What features does the Employee Engagement Manager offer?

The Employee Engagement Manager includes features such as real-time feedback, performance tracking, employee surveys, analytics dashboards, and integration with other human resources tools.

How can Employee Engagement Manager improve employee retention?

By providing regular feedback and insights into employee satisfaction, the Employee Engagement Manager helps organizations identify areas of concern and implement strategies to improve engagement and retention.

Is Employee Engagement Manager suitable for all business sizes?

Yes, the Employee Engagement Manager is designed to be scalable and can be customized to fit the needs of both small businesses and large enterprises.

Can Employee Engagement Manager integrate with existing HR systems?

Yes, the Employee Engagement Manager can integrate with a variety of existing HR systems to streamline workflows and enhance data analysis.

How does the feedback process work in this software?

Employees can give and receive feedback in real-time through the platform, allowing for ongoing communication and addressing issues promptly.

What kind of analytics does the software provide?

The software offers analytics on employee engagement levels, performance metrics, survey results, and trends over time to help organizations make informed decisions.

Is training provided for the use of Employee Engagement Manager?

Yes, NICE Ltd provides training resources and support to help employees effectively use the Employee Engagement Manager.

Can managers customize surveys for their teams?

Yes, managers can customize surveys based on team-specific needs and objectives to gather relevant feedback.

What support options are available for users of the Employee Engagement Manager?

NICE Ltd offers various support options including online documentation, FAQs, customer service representatives, and professional services for setup and training.

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